Activities of call centres

ISIC 8220 falls under 'Outsourcing of Services' as a Qualifying Activity. Forensic focus is on whether the CIGA—specifically the management of staff, technology infrastructure, and service delivery—is outsourced to a third party or performed outside the Free Zone, which would disqualify the 0% rate.

Audit Red Flag

Misclassification of 'Outsourcing Services' when providing services to a Mainland Related Party without meeting the 'Headquarter Services' arm's length criteria.

Which UAE zones permit this activity?

Scout checks the current permission status for this activity across every UAE zone against your specific structure.